These terms apply to the use of painttrack.help and to air-conditioning services supplied by ChillPoint Air Solutions Sdn. Bhd. (Reg. No. 202301078412 (1523907-K)) (“ChillPoint”). By booking a service or using this website you accept them. They are governed by the laws of Malaysia.
1. Quotations and Bookings
Quotations are prepared from the information you give us and remain valid for 14 days. A booking is confirmed once you accept the quotation and we confirm a time slot. If the situation on site differs materially from what was described — extra units, inaccessible piping, pre-existing damage — we will pause and re-quote before continuing. You are never obliged to accept a revised quote; you pay only the applicable diagnosis fee if you decline.
2. Pricing and Payment
Prices are flat rates in Ringgit Malaysia and include travel within Kuala Lumpur and Selangor. Payment is due on completion of the visit by cash, bank transfer, or QR payment. For commercial accounts with agreed credit terms, invoices are payable within 14 days.
3. Access and Site Conditions
You agree to provide safe access to the units, working electricity and water where needed, and to secure pets during the visit. Work at heights beyond ladder reach, or requiring scaffolding, gondolas or permits, is quoted separately.
4. Workmanship Warranty
Our labour carries a 90-day workmanship warranty from the service date. If a fault we repaired recurs due to our workmanship within that period, we return and make it right at no charge. The warranty does not cover new or unrelated faults, damage from power surges, misuse, tampering by others, or the natural failure of ageing components we did not replace. Parts we supply carry their manufacturer’s warranty.
5. Cancellations and Rescheduling
Life happens — you may reschedule or cancel free of charge up to 4 hours before the slot. Later cancellations, or crews turned away at the door, may incur a RM60 call-out fee before a new slot is offered.
6. Liability
We carry public liability insurance and take real care in your property. Our total liability for any claim arising from a service is limited to the price paid for that service, except where Malaysian law does not permit such a limit (for example, liability for personal injury caused by negligence, which is not limited). We are not liable for indirect losses such as loss of business, spoiled goods, or alternative accommodation.
7. Website Use
Content on painttrack.help — text, graphics and layout — belongs to ChillPoint and may not be reproduced commercially without written permission. We aim to keep information accurate but it is provided for general guidance; prices marked “typical” or “from” are indicative until confirmed in a quotation. We may suspend or modify the website at any time.
8. Personal Data
Personal data submitted through the site is handled as described in our Privacy Policy and Cookie Policy.
9. Disputes
If something goes wrong, tell us first — most issues are resolved with a phone call and a return visit. Failing that, disputes fall under the non-exclusive jurisdiction of the courts of Malaysia. Nothing in these terms limits your rights under the Consumer Protection Act 1999.
10. Contact
ChillPoint Air Solutions Sdn. Bhd. · 22-1, Jalan SS 15/4B, SS 15, 47500 Subang Jaya, Selangor, Malaysia · 012-388 7145 · [email protected]